Real-time intake
Orders und Reservations erscheinen unmittelbar mit Zimmernummer, Uhrzeit und allen gewählten Optionen.
Hotel 21 · Operations Control
The Reception XPanel.Everything in view.
Orders, bookings, room status and guest accounts come together in one central place – live, clearly structured and assigned to the correct stay.
01 Orders02 Reservations03 Room status24/7 connected live
One interface for hotel operations
From the guest request
to completion.
When guests book hotel services directly from their room, reception immediately receives a clearly assigned request. Status, responsibility and history remain visible to every department involved.
01One control centre.
Live overview
One control centre.
Every process.
New requests appear without manual transfer. Reception can immediately see what is new, what is being handled and what has already been completed.
Room status
Available rooms, new requests and work in progress are visible at a glance.
Clear responsibility
Spa, dining, sports or reception: every request is automatically routed to the right team.
Visible history
Every step remains traceably assigned to the room and the current stay.
Processing and routing
Clear status.
Clear responsibility.
Intake
The guest request appears live with room, time, number of guests and details.
Accept
The responsible department accepts the request and makes its processing status visible.
Process
Status and next action remain transparent to everyone involved.
Complete
Delivered services and billed items are assigned to the stay.
Connect guest and room securely.
Name, email, arrival, departure and room are clearly linked for the entire stay.
Room assignment ✓Stay period ✓Room rate ✓Guest account ✓
Review the complete account.
Identify open requests, add services and generate the final invoice with invoice number and payment method.
Nights 660,00 €Aurelia Spa 180,00 €In-Room Dining 48,00 €Total price 888,00 €
02Live occupancy.
Capacity and configuration
Live occupancy.
Services under control.
Restaurants, sports and wellness are monitored separately. Room count, prices, capacity and email routing can be configured centrally.
Reception XPanel on video
Hotel operations.
Explained live.
The video shows the complete journey from a new guest request through processing to the room invoice.
Hotel 21 for reception
Greater overview.
Fewer detours.
One interface for your hotelThe Reception XPanel connects guest requests, responsibilities, capacity and billing in one clear workflow.